FAQs

Five Star Full-Service:

Can I hire just one server?

No, Izzy’s always works in a team of two.

Is a tip included?

No. We do not include a tip. If you want to tip, you can add it into your total.

Do you require a down payment?

Yes. We require a 20 percent down payment. Once we receive your down payment, your event date or delivery or pick-up time is secured.

Will my home cooler and ice work to store the ice cream?

Ice will not keep ice cream frozen!!! Ice can even cause ice cream to melt faster. We have a long “scientifical” answer for the reasons that ice will not work. A home cooler will work with dry ice or special freezer packs that can be rented from Izzy’s Ice Cream Cafe. The freezer packs we use are specifically engineered to help us keep ice cream frozen. If you ever hear Jeff talking about these freezer packs he uses words like phase change, delta point, and an array of science terms…Jeff loves thermodynamics so much he wishes Click and Clack of Car Talk would do more episodes on thermodynamics instead of all the car stuff.

Will the ice cream be really hard to scoop or will it get too soft?

Thermodynamics again! Ice cream that is difficult to scoop is a possibility, but we plan and prepare for perfect scooping conditions. At 8 degrees Fahrenheit ice cream is at perfect tasting temperature. So we scoop ice cream at 0 degrees Fahrenheit to make the perfect sundae and/or ice cream cones. We temper the ice cream from a storage temperature of -10 degrees Fahrenheit to our desired temperature of 0 degrees of a temperature close to this depending on weather conditions. If you pick up ice cream and follow our directions it will be ready when you are.

Why do I need dry ice?

We use dry ice to maintain the cooler(s) at or around 0 degrees, and in some cases to make the cooler(s) colder to the stop ice cream from tempering further. *Note dry ice can be dangerous in two very different ways: 1 – dry ice is -109 degrees Fahrenheit and can burn skin in as few as three seconds upon direct contact. 2 – dry ice sublimates and in so doing “consumes” oxygen the danger is a person could suffocate in a closed environment like a walk in freezer or refrigerator full or lots of dry ice.

Will the ice cream tubs fit in my home freezer?

Our 2.5 gallon ice cream tubs are 10” tall by 10” wide so we think it will fit in your freezer but we admit to some bias on this question.

How do I keep the caramel and hot fudge warm?

We prepare our caramel and hot fudge by warming the squeeze bottles in very warm water and as the water starts to get closer to room temperature we give it a warm up like the famous ever warm cup of coffee in your favorite diner.

Do you provide a serving table?

We do not provide serving tables unless you wish to rent them; we can help.

Why would I need to rent linens?

We always require linen rental so that we can make the best presentation of the ice cream and frankly to conceal the milk crates and foam set up we use to secure and insulate the ice cream.

How much ice cream do I need?

The average serving size for catering events is 5.33 oz per person…to make this scoop size for a sundae we use a 4 oz scoop… almost everyone we know over scoops ice cream. We have it down to a science. Figuring these numbers you will find that a 2.5 gallon tub = 320 ounces of ice cream will serve 60 people.

What are the most popular flavors?

In catering the most popular flavors are: Vanilla, Chocolate, Strawberry, Oreo and Peppermint Bon Bon. Simple, classic flavors and keeping your guest choices to 2 or 3 flavors works best for the sundae bar because your guest is putting so many toppings on the ice cream. Of course we make lots and lots of other flavors.